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Operational Oversight & Performance Management

• Monitor Real-Time Operations: Supervise street operations to ensure strict adherence to schedules, route consistency, and contractual on-time performance (OTP) metrics.

• Conduct Field Inspections: Execute systematic site checks and road observations in alignment with client protocols; document findings and deliver comprehensive reports to project leadership.

• Manage Service Continuity: Proactively identify and implement rerouting strategies in response to traffic congestion, construction, or emergencies to minimize service gaps.

• Optimize Vehicle Readiness: Conduct rigorous "gate checks" during pull-out and pull-in cycles to verify manifest accuracy and the completion of pre- and post-trip inspections.

• Field Support: Facilitate seamless vehicle change-outs in coordination with Dispatch and Maintenance teams to maintain fleet availability.

Safety, Compliance & Risk Mitigation

• Incident & Accident Response: Act as the primary on-site lead for accidents and incidents; manage the scene, collect critical data, and coordinate with operations to resume service swiftly while minimizing passenger impact.

• Regulatory Compliance: Oversee post-accident protocols, including accompanying operators to medical facilities and ensuring the integrity of DOT-mandated drug and alcohol testing.

• Personnel Readiness: Verify that all operators are fit for duty, possess valid licensing/certifications, and adhere to professional uniform and equipment standards.

• Safety Auditing: Perform detailed wheelchair securement audits and vehicle cleanliness inspections to ensure passenger safety and comfort.

• Cross Training: Train with safety training manager and operations manager to ensure knowledge of MV company policies.

Talent Requirements

Education & Professional Experience

• Education: High School Diploma or GED equivalent required.

• Industry Expertise: Proven track record in passenger transportation, ideally within the current project scope or a high-volume transit environment.

• Leadership Background: Previous experience in transportation field supervision or operational training is highly preferred.

• Safety Excellence: Must demonstrate an impeccable safety record and a history of superior customer service delivery.

Technical Knowledge & Compliance

• Regulatory Proficiency: In-depth understanding of State and Federal transportation regulations, DOT compliance, and corporate safety policies.

• Operational Awareness: Strong familiarity with the local service area, including route geography, traffic patterns, and client-specific performance benchmarks.

• Technical Systems: Working knowledge of project-specific vehicle components, onboard data/communication technologies, and GPS tracking systems.

• Contractual Standards: Ability to master and apply local contract requirements and operational SOPs (Standard Operating Procedures).

Skills & Core Competencies

• Crisis Management: Proven ability to remain calm and decisive under pressure, with the capacity to manage emergency situations and field incidents effectively.

• Communication Mastery: Exceptional verbal and written English communication skills; ability to distill complex information for diverse audiences.

• Interdepartmental Collaboration: Strong interpersonal skills with the ability to work cross-functionally with Dispatch, Maintenance, and Safety teams.

• Professional Integrity: Ability to work independently with a high degree of objectivity, maintaining accountability in field observations and reporting.

Starting pay rate: $29.61/hour

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.  The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.   

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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